Barkley
Member
Hi All, long time no post. About 2.5 years ago I bought a SmokeFire and had huge problems with it - I dropped a ton of money on a supposedly amazing smoker, and for 6 weeks it was a useless brick. The board needed to be replaced, Weber was internally introducing new fulfilment software, so it was the perfect time for a problem to remain unresolved. But when they got their situation sorted out they sent me the stuff I needed, and here's the important bit: I've had 2.5 years of really good food - I'm extremely happy with this smoker.
On my last cook the Smokefire lost temp, then after a shutdown and restart wouldn't even raise the temp even a little. I read the manual, got a replacement glow plug, and set to work on fixing the most likely problem. The only problem - the glow plug was stuck in the harness. I raised the little ground point and pulled with channel locks to the point that the whole harness was about to break, and it just won't move.
So I called Weber. The rep was great, understood the problem, verified that the proper steps were taken, and is now sending out a whole new glow plug and harness. Very quick and easy.
On my last cook the Smokefire lost temp, then after a shutdown and restart wouldn't even raise the temp even a little. I read the manual, got a replacement glow plug, and set to work on fixing the most likely problem. The only problem - the glow plug was stuck in the harness. I raised the little ground point and pulled with channel locks to the point that the whole harness was about to break, and it just won't move.
So I called Weber. The rep was great, understood the problem, verified that the proper steps were taken, and is now sending out a whole new glow plug and harness. Very quick and easy.
