New app and software update!,,

[abmet]

I was able to order by calling. I ordered back on May 19. My card was not charged until May 29th and they shipped out June 2nd. Should be here today. Was $69.50 for two of them. Pricier than I expected but I didn’t want to risk not having one if mine went out and had to wait weeks to get replacement.

 

[JYD-BBQ]

Thank you for the info.

 

[jmccrack650]

I was able to order by calling. I ordered back on May 19. My card was not charged until May 29th and they shipped out June 2nd. Should be here today. Was $69.50 for two of them. Pricier than I expected but I didn’t want to risk not having one if mine went out and had to wait weeks to get replacement.

Wow, that's almost 10x what I expected them to cost. Glad I asked for 2 when my first one failed.

 

[RanchKettle Greg]

Hi All,

I emailed Weber Tuesday regarding the ignition issue and received the attached response this morning. It addresses being sure the glow plug is grounded and seated correctly and includes photo's. I haven't checked my grill yet but don't believe this is the issue. While they did not address if the'yre hearing about this problem post FW update, I do think the 2nd day response is reasonable given the current situation.

 

[ktskas]

Wow, that's almost 10x what I expected them to cost. Glad I asked for 2 when my first one failed.

I thought I read somewhere in all the promo stuff that they were using a common diesel glow plug so people wouldn't have this issue if it burnt out. You could just run down to Autozone and get a new one.

 

[jmccrack650]

Hi All,

I emailed Weber Tuesday regarding the ignition issue and received the attached response this morning. It addresses being sure the glow plug is grounded and seated correctly and includes photo's. I haven't checked my grill yet but don't believe this is the issue. While they did not address if the'yre hearing about this problem post FW update, I do think the 2nd day response is reasonable given the current situation.

Attached response? I don't see anything.

 

[RanchKettle Greg]

Sorry! I've attached the pictures. I had copied everything into a word doc, but this site doesn't accept word docs as attachments.

 

[jmccrack650]

Sorry! I've attached the pictures. I had copied everything into a word doc, but this site doesn't accept word docs as attachments.

Thanks. I did pull mine out last weekend, but might do that again now that I have photos as a reference. I think mine is fine (definitely not like photo #3, but possibly like #2). Things could get dislodged when cleaning the grates. I hate how much the grill shakes when you clean the grates.

 

[JetRanger]

Thanks. I did pull mine out last weekend, but might do that again now that I have photos as a reference. I think mine is fine (definitely not like photo #3, but possibly like #2). Things could get dislodged when cleaning the grates. I hate how much the grill shakes when you clean the grates.

You can eliminate the ground issue by using a #4 stainless steel hose clamp around ground tab and plug body. It will securely hold the ground to the plug under any vibration. I friend of mine on a FB group suggested to do this. It's a great idea.

 

[abmet]

Wow, that's almost 10x what I expected them to cost. Glad I asked for 2 when my first one failed.

Yeah I was surprised how much they cost. I’ve looked around and found glow plugs that ranged from $8 to $30. I got mine yesterday and the Weber part number is 68957. The glow plug has markings TY 24V 1941. I searched online for a while but had no luck finding them based on those markings. I’m assuming the 24V is 24 volts and when I found 24 volt glow plugs they were generally more expensive so hopefully Weber is selling them for a reasonable markup.

 

[abmet]

Thanks. I did pull mine out last weekend, but might do that again now that I have photos as a reference. I think mine is fine (definitely not like photo #3, but possibly like #2). Things could get dislodged when cleaning the grates. I hate how much the grill shakes when you clean the grates.

I put some total locking casters on mine, and it made a huge difference in the stability of the grill. Having all four lock and not rotate makes it rock solid for me.

See this thread for information including the ones I got that Bruno recommended.

Different casters

I’m new to the group. I fixed one complaint when I assembled my new EX6. I ordered new casters off of Amazon. I got them an inch bigger and a little softer material works fantastic !! I take mine in and out of the garage. Or that’s the plan right now. The wife didn’t want me taking up more deck...

www.weberpelletgrills.com

 

[jmccrack650]

Yeah I was surprised how much they cost. I’ve looked around and found glow plugs that ranged from $8 to $30. I got mine yesterday and the Weber part number is 68957. The glow plug has markings TY 24V 1941. I searched online for a while but had no luck finding them based on those markings. I’m assuming the 24V is 24 volts and when I found 24 volt glow plugs they were generally more expensive so hopefully Weber is selling them for a reasonable markup.

I was doing the same last night with no luck, but mine says TY 24V 1938. So they must be using some that are different. Maybe any replacements are now 1941? I should receive my replacements today, so I will check.

 

[tasansal]

If you can borrow an iPhone from a friend, install the app and try it with the iPhone. For me this does the trick up until now I was never able to use an android phone to do an update successfully.

Just wanted to follow up on this; I talked to them again and again, tried different phones etc. Nothing worked. They ended up sending me a new control panel and it updated immediately. So seems like something was wrong with my unit.

If anyone has trouble updating after following instructions, wouldn't hurt to call Weber for a new unit

 

[HeinD]

In the middle of last Saturday's cook I got a reboot of the controller and new pairing request but the grilling continued uninterrupted. The bavette (flank steak) had not been harmed in the process
Noticed the Smokefire firmware had updated to 4035. (Came from 4025)

 

[abmet]

I got a pairing request in middle of cook too. Had to go out and pair it but went fine and I noticed that next time I booted it up was on firmware 4035 as well.