HELP! EX4/6 on recall

[Dassman5]

Does anyone know if current owners will receive replacements? I know for a fact that they are being pulled from store shelves and out of warehouses, but I can’t find any information online or on their website.

I have yet to hear of a registered owner who has an issue with their SF, not being supplied the updated parts. Firmware and software updates are easy to install by the owner.

 

[stef_s]

I still got the issue when starting at high temp and go down to a lower temp, the SF looses much more temperature then to the new target temp. My oppinion is, that when reaching the lower temperature, the SF 'forgotets' to heaten up again. So the temp falls to a very low point until it starts heatening up again.
I already changed the thermometer at the back from the SF. Now I'll get a new mainboard to replace... I'll keep you updated...

 

[Corners]

Weber will always do right by the customer. Always.

I APOLOGIZE for doubting this post.
i have called Webber. I’ve emailed Webber. I’ve begged them to call me on numerous occasions. THEY DO NOT RESPOND TO ME.
SO today they sent me four new drinking glasses and two glow plugs which I did not order. I have multiple software problems. Have not been able to do my first burn. I simply do not understand what in the hell is going on. My unit is a new EX6.

 

[JpsBBQ]

I APOLOGIZE for doubting this post.
i have called Webber. I’ve emailed Webber. I’ve begged them to call me on numerous occasions. THEY DO NOT RESPOND TO ME.
SO today they sent me four new drinking glasses and two glow plugs which I did not order. I have multiple software problems. Have not been able to do my first burn. I simply do not understand what in the hell is going on. My unit is a new EX6.

So, you called them and didn’t get any help? If you are emailing Webber, you will be waiting a while for a response.

like I said long ago, get your refund and do everyone a favor. Good luck to the next guy.

 

[Corners]

So, you called them and didn’t get any help? If you are emailing Webber, you will be waiting a while for a response.

like I said long ago, get your refund and do everyone a favor. Good luck to the next guy.

Numerous numerous phone calls. Left msgs and no return calls.

Why, WHY should I request a refund? Just to make you happy? No damn way. This company will get my grill up and running or else! U don’t like my posts - stop reading them. DAMN. Idiots like u just totally ruin forms like this for other people. Grow the hell up!!!

 

[JpsBBQ]

Numerous numerous phone calls. Left msgs and no return calls.

Why, WHY should I request a refund? Just to make you happy? No damn way. This company will get my grill up and running or else! U don’t like my posts - stop reading them. DAMN. Idiots like u just totally ruin forms like this for other people. Grow the hell up!!!

You tagged me genius. You are obviously a troll.

 

[Dassman5]

Numerous numerous phone calls. Left msgs and no return calls.

Why, WHY should I request a refund? Just to make you happy? No damn way. This company will get my grill up and running or else! U don’t like my posts - stop reading them. DAMN. Idiots like u just totally ruin forms like this for other people. Grow the hell up!!!

The personal attacks on this groups members, either way, is not warranted.

please try to understand that your experience is not typical for most users. Every time I have either called or submitted a question as a registered user through the support help system, I have received either a response or a call-back with 24 hours.

I have found that submitting a support request usually works better than trying to connect via calls, as whoever reviews the request generally forwards it to the appropriate technical support group.

if you feel that strongly that you are being ignored,you should email or write to the Weber CEO.

 

[Corners]

The personal attacks on this groups members, either way, is not warranted.

please try to understand that your experience is not typical for most users. Every time I have either called or submitted a question as a registered user through the support help system, I have received either a response or a call-back with 24 hours.

I have found that submitting a support request usually works better than trying to connect via calls, as whoever reviews the request generally forwards it to the appropriate technical support group.

if you feel that strongly that you are being ignored,you should email or write to the Weber CEO.

Thank you. I ONLY give a negative reply when I am spoken to in a negative way. I apologize to no one. I’ve simply expressed my displeasure towards Webber’s inability to contact me to resolve their issues. If u want to censor me, have a it. Usually a forum is a place to seek help. It appears that’s not applicable on here

 

[Corners]

Thank you. I ONLY give a negative reply when I am spoken to in a negative way. I apologize to no one. I’ve simply expressed my displeasure towards Webber’s inability to contact me to resolve their issues. If u want to censor me, have a it. Usually a forum is a place to seek help. It appears that’s not applicable on here

The personal attacks on this groups members, either way, is not warranted.

please try to understand that your experience is not typical for most users. Every time I have either called or submitted a question as a registered user through the support help system, I have received either a response or a call-back with 24 hours.

I have found that submitting a support request usually works better than trying to connect via calls, as whoever reviews the request generally forwards it to the appropriate technical support group.

if you feel that strongly that you are being ignored,you should email or write to the Weber CEO.

If u can, please give me the CEO’s email address. I haven’t tried that. I’ll then DELETE MYSELF from this (forum???)

 

[Dassman5]

Thank you. I ONLY give a negative reply when I am spoken to in a negative way. I apologize to no one. I’ve simply expressed my displeasure towards Webber’s inability to contact me to resolve their issues. If u want to censor me, have a it. Usually a forum is a place to seek help. It appears that’s not applicable on here

It is not a case of censorship, apologies, or conflicts. No offense taken.

In my experience websites like this are to foster a cooperative, problem solving environment where shared experiences result in better experiences for everyone. Weber is a good company that stands behind their products ( I own six, five still in regular use). That does not mean that, especially in these stressful times, that things don’t fall through the cracks, or that some are dissatisfied with their level of service.

I wish you nothing but the best, but I seriously think you should consider contacting the CEO.

 

[Dassman5]

If u can, please give me the CEO’s email address. I haven’t tried that. I’ll then DELETE MYSELF from this (forum???)

I do not have it but it, together with his name, is on the Weber.com website. No need to remove yourself from the website as, at least I, want to hear how you make out...it is a learning curve for all of us.

 

[Corners]

It is not a case of censorship, apologies, or conflicts. No offense taken.

In my experience websites like this are to foster a cooperative, problem solving environment where shared experiences result in better experiences for everyone. Weber is a good company that stands behind their products ( I own six, five still in regular use). That does not mean that, especially in these stressful times, that things fall through the cracks, or that some are dissatisfied with their level of service.

I wish you nothing but the best, but I seriously think you should considering the CEO.

Thank you and again, do u have that email address?

 

[Corners]

I do not have it but it, together with his name, is on the Weber.com website. No need to remove yourself from the website as, at least I, want to hear how you make out...it is a learning curve for all of us.

Sorry, I failed to thoroughly read your reply about his email address.

 

[Bruno]

If u can, please give me the CEO’s email address. I haven’t tried that. I’ll then DELETE MYSELF from this (forum???)

[email protected]

 

[G_Gryphon]

I APOLOGIZE for doubting this post.
i have called Webber. I’ve emailed Webber. I’ve begged them to call me on numerous occasions. THEY DO NOT RESPOND TO ME.
SO today they sent me four new drinking glasses and two glow plugs which I did not order. I have multiple software problems. Have not been able to do my first burn. I simply do not understand what in the hell is going on. My unit is a new EX6.

Your first burn? Wasn't it you that was complaining about the SmokeFire when you were assembling it TWO MONTHS AGO? What took so long.

Also, people may take you more seriously if you don't continuously misspell the name of the company.