Disappointed

[Dubs]

Well I am still disappointed. One step forward and two back it seems. Installed new chute and auger assembly on Saturday and controller froze on Sunday during a cook. This is the second time. Called weber again today and was told to remove and reinstall app then update grill. I once again am sceptical and think that I either need a new controller or they have programming issues. Asked them at what point I could stop being a test subject and if I got a lemon they could send me a new one or give me my money back. I really want this to work but I am running out of patience. I own a Weber Gas and charcoal grill and its their biggest customers that they are disappointing. I hope you are listening Weber.

I'd say get your money back, lose the stress and wait for awhile. See if Weber comes out with a complete redesign and working app instead of these band aids. Also rumor on some boards is that RecTec may be coming out with a new grill. If any good comes about this, maybe the other grill makers will incorporate some of the few, but good, things about the SmokeFire into their grills.