Dang that is frustrating. Hope you get it soon!LOL!! I think some of us should use a figure guard to protect us from over eating with all the cooking being done on our SmokeFire's (except for me..Seko's final destination carrier her in Tallahassee is a complete Joke. They have had my Grill since Friday and not even the company that hired them, Seko, can get in touch with them :-(