Weber quality control

[JYD-BBQ]

I called this afternoon at 3:09 EST and left my call back number. I received a return call at 3:16 and spoke with a very nice woman named Diane, she told me all he CSR's are still working from home. I told her that my grill was working but I wanted a spare glow plug just in case, she placed the order while we were on the phone and sent it out at no charge, should see it in 7-10 business days.
I run a small business on Long Island, NY, about 30 employees, and I know first hand how hard it is to operate when folks are working from home, suppliers are closed, etc. I hope my customer service comes across as well as Weber's just did.

 

[abmet]

Hmm I told them the same thing and they charged me for them.

 

[MJP]

My glowplug just went out (ex6, eu model). I have had around 20 cooks. Weber support said that there is 2 weeks delay to send new plugs as they have run out of these parts.

 

[jmccrack650]

My glowplug just went out (ex6, eu model). I have had around 20 cooks. Weber support said that there is 2 weeks delay to send new plugs as they have run out of these parts.

Ask them to send 2 replacements so that next time it happens you have a backup. They did this for free for me as well as others (at least in North America).

 

[Bruno]

My glowplug just went out (ex6, eu model). I have had around 20 cooks. Weber support said that there is 2 weeks delay to send new plugs as they have run out of these parts.

That’s fucked!!
I’d mail you one if you weren’t in Finland.

 

[Dassman5]

My glowplug just went out (ex6, eu model). I have had around 20 cooks. Weber support said that there is 2 weeks delay to send new plugs as they have run out of these parts.

Is it because of the supply chain between the US, or point of manufacture, and Finland? I am a bit surprised considering they are on the U S Weber website, and I recently ordered a spare set...but then again, supply chain issues do happen.

You can always manually start your unit by either using a “fire cube” typically used to start charcoal, or a propane/butane porch to ignite the pellets in the firebox and let the unit take over from there.

 

[abmet]

That completely sucks. Hopefully they get you replacement quicker. Like Noted above you can light it manually just not ideal or convenient.

 

[MJP]

That’s fucked!!
I’d mail you one if you weren’t in Finland.

Thanks for the offer. I will survive a few weeks with "blowtorch" ignition. I'll report here how fast the new plug comes here if somebody is in the same situation.