someone had asked a similar question about a week ago, had several specific questions. Here are their questions and my response:
1. Pellets not continually moving down the chute
2. Uneven heating - stronger heat on the right side of the grill
3. Challenges getting to/maintaining 600 degrees
4. Grease fires
5. Various application issues
5. etc.
1. Pellets not continually moving down the chute
I've had 5 or 6 cooks now >12 hours, with 3 or 4 going as long as 19 hours...(I'm losing exact count) I've had zero issues with pellet feeding. I've left it alone for as long as 12 hours and I've had no temperature variation or pellet starvation. I do not have the ramp insert and have no plans to get one. In my experience after 10+hrs it can look like it may be having problems feeding (just the appearance of pellets stacking up on one side) but it fed easily enough to keep the fire going. I don't find it objectionable to look at the condition of the hopper and pellets every 12 hours or so.
I attribute my success to having removed the finger guard when I put together the grill, it's not needed and only seems to cause problems
2. Uneven heating - stronger heat on the right side of the grill
Mine is hotter on the right compared to the left. I don't find this to be a problem, once the lid is closed and temps stabilize the delta is approx 25 degrees or so from one side to the other...I'm not concerned by that
3. Challenges getting to/maintaining 600 degrees
Mine has reached 600 within 15-20 minutes every time I've asked it to
4. Grease fires
I have had zero concern or problems with grease fires and I've put roughly 350lbs of pellets through mine so far with no drip trays. I'm using the grill as it was designed and it's awesome
5. Various application issues
The app is the weakest part of the experience to me. Weber deserves a 'F' for it. The app is, at best, barely functional as a temperature monitor. I will have to have the ability to change temps from the app before I'll consider changing the grade. As it stands I use an inkbird to monitor temps and that works well
5. etc.
I bought my smokefire EX6 at the last of February and I love it. I've cooked on it at least 4 nights per week including long smoke sessions on the weekends AND it's given me the ability to cook brisket on a weekday! I absolutely love my smokefire, it sucks some people have had so many problems. I think some are people being nitpicky, and others are legitimate concerns that, it seems to me, weber is addressing correctly. They seem to have been quick to send out parts and responsive. I have not had to deal with their customer service so I can't comment on that aspect