Smokefire software updates

[Rickyjk619]

I haven’t either. Very curious.

 

[Mark3rs]

This is what I did to fix my (non) updating issue. Credit to Reddit.

• With the controller powered on, hold down the three buttons to the right of the main dial for steps 2-4
• Power off the grill by toggling the power switch (do not pull the plug)
• Power on the grill by toggling the power switch
• Wait until the controller powers up and displays "Recovery Mode" on the screen
• Release the three buttons
• Launch the Weber Connect app and pair your phone. Allow any firmware update to process if necessary

 

[CEd4jets]

This is what I did to fix my (non) updating issue. Credit to Reddit.

• With the controller powered on, hold down the three buttons to the right of the main dial for steps 2-4
• Power off the grill by toggling the power switch (do not pull the plug)
• Power on the grill by toggling the power switch
• Wait until the controller powers up and displays "Recovery Mode" on the screen
• Release the three buttons
• Launch the Weber Connect app and pair your phone. Allow any firmware update to process if necessary

Thanks!

 

[DanaM]

Well, I did the hard reset as described due to not being able to connect to my WiFi. My SF has gone from BAD to WORSE. The display is stuck on 'Recovery Mode'. After the reset my iPhone connected via Bluetooth and it prompted 'Please update your device to the latest software to start cooking', I pressed 'Update' and it shows 'Verifying...' and a lot of info about the Software Update could take 25 minutes, however after about 10 seconds it just goes back to the previous prompt 'Please update your device to latest software to start cooking'. I press 'Update' and it it just repeats the same thing.
I called Weber yet again (been waiting 3 days for a call back, that's why I tried the hard reset) talked to Level 1 support, told him what is going on now and he said a Specialist will have to call me back..... waiting ....waiting ....

 

[abmet]

Well, I did the hard reset as described due to not being able to connect to my WiFi. My SF has gone from BAD to WORSE. The display is stuck on 'Recovery Mode'. After the reset my iPhone connected via Bluetooth and it prompted 'Please update your device to the latest software to start cooking', I pressed 'Update' and it shows 'Verifying...' and a lot of info about the Software Update could take 25 minutes, however after about 10 seconds it just goes back to the previous prompt 'Please update your device to latest software to start cooking'. I press 'Update' and it it just repeats the same thing.
I called Weber yet again (been waiting 3 days for a call back, that's why I tried the hard reset) talked to Level 1 support, told him what is going on now and he said a Specialist will have to call me back..... waiting ....waiting ....

Dang that sucks. Really sorry you are having these issues. Hoped the reset would help.

 

[BadAss BBQ]

Well, I did the hard reset as described due to not being able to connect to my WiFi. My SF has gone from BAD to WORSE. The display is stuck on 'Recovery Mode'. After the reset my iPhone connected via Bluetooth and it prompted 'Please update your device to the latest software to start cooking', I pressed 'Update' and it shows 'Verifying...' and a lot of info about the Software Update could take 25 minutes, however after about 10 seconds it just goes back to the previous prompt 'Please update your device to latest software to start cooking'. I press 'Update' and it it just repeats the same thing.
I called Weber yet again (been waiting 3 days for a call back, that's why I tried the hard reset) talked to Level 1 support, told him what is going on now and he said a Specialist will have to call me back..... waiting ....waiting ....

Waiting three days for a callback is too long. I would call them again and find out whats going on. Ours arrives tomorrow and I'm getting that apprehensive feeling again.

 

[DanaM]

Dang that sucks. Really sorry you are having these issues. Hoped the reset would help.

 

[DanaM]

I believe Weber will get me going eventually. I suspected the controller all along with my other issues, this latest issue has me pretty convinced. Just hope I get a call back sooner than later.

 

[DanaM]

I believe Weber will get me going eventually. I suspected the controller all along with my other issues, this latest issue has me pretty convinced. Just hope I get a call back sooner than later.

 

[DanaM]

After waiting another 2 days for a specialist to call back I decided to call for a 3rd time, this time I got a specialist who answered. After going through several troubleshooting steps he is sending me a new controller. It is super easy to remove. I’m hopeful this resolves my issues with WiFi never connecting.

 

[abmet]

After waiting another 2 days for a specialist to call back I decided to call for a 3rd time, this time I got a specialist who answered. After going through several troubleshooting steps he is sending me a new controller. It is super easy to remove. I’m hopeful this resolves my issues with WiFi never connecting.

Good news! I hope it solves all your issues. Sure seems like the controller is faulty.

 

[DanaM]

After waiting another 2 days for a specialist to call back I decided to call for a 3rd time, this time I got a specialist who answered. After going through several troubleshooting steps he is sending me a new controller. It is super easy to remove. I’m hopeful this resolves my issues with WiFi never connecting.

 

[DanaM]

I received a new controller yesterday, it was sent overnight. It has solved the issue with Recovery Mode lock up AND the original issue with not connecting to WiFi. I haven’t purchased any big meat to slow smoke yet, until I know its working properly. However, got up this morning and cooked myself some bacon and eggs at 400. Small step, but worked like a charm. While it was warming up I ran out to purchase the bacon and the WiFi worked nicely, showing me the temp as it climbed to 400. Will try ribs next, then pork butt if that goes well.
Thanks everyone for your responses and likes. Happy grilling!!

 

[Rickyjk619]

I received a new controller yesterday, it was sent overnight. It has solved the issue with Recovery Mode lock up AND the original issue with not connecting to WiFi. I haven’t purchased any big meat to slow smoke yet, until I know its working properly. However, got up this morning and cooked myself some bacon and eggs at 400. Small step, but worked like a charm. While it was warming up I ran out to purchase the bacon and the WiFi worked nicely, showing me the temp as it climbed to 400. Will try ribs next, then pork butt if that goes well.
Thanks everyone for your responses and likes. Happy grilling!!

I spoke to customer service also about the WiFi and they advised it will only work on 2G not the 5g. So I will give it a shot today.

 

[FredSC]

I received a new controller yesterday, it was sent overnight. It has solved the issue with Recovery Mode lock up AND the original issue with not connecting to WiFi. I haven’t purchased any big meat to slow smoke yet, until I know its working properly. However, got up this morning and cooked myself some bacon and eggs at 400. Small step, but worked like a charm. While it was warming up I ran out to purchase the bacon and the WiFi worked nicely, showing me the temp as it climbed to 400. Will try ribs next, then pork butt if that goes well.
Thanks everyone for your responses and likes. Happy grilling!!

Awesome!