SmokinJ
New member
I purchased a Searwood about a month ago hoping for a reliable pellet grill. Unfortunately, my particular unit is off by 50-100 degrees on temperature. For example, while the Searwood claims the temp is a solid 300 for an extended period of time, the actual ambient temperature as measured by a Meater Plus was anywhere from 185 - 250, including 50+ degree temp swings. I found posts on this forum describing similar problems with Searwoods. One user described getting replacement parts from Weber but it didn't solve the problem. After some go-around, Weber eventually replaced the entire grill. The user reported that the second Searwood performed flawlessly.
When I reached out to Weber customer support regarding my grill they said that sending replacement parts was not likely to solve the problem. It seems that they've figured out that there is no way to fix the malfunctioning units. There was no suggestion to recalibrate the Searwood either. After some searching, I'm not even sure that you can recalibrate the Searwood. If not, it seems like a major design flaw.
The good news is that Weber is honoring their word and they are going to refund me for my grill. If you have a Searwood that accurately holds temp, congrats. If you have a Searwood that is way off, you're not alone.
When I reached out to Weber customer support regarding my grill they said that sending replacement parts was not likely to solve the problem. It seems that they've figured out that there is no way to fix the malfunctioning units. There was no suggestion to recalibrate the Searwood either. After some searching, I'm not even sure that you can recalibrate the Searwood. If not, it seems like a major design flaw.
The good news is that Weber is honoring their word and they are going to refund me for my grill. If you have a Searwood that accurately holds temp, congrats. If you have a Searwood that is way off, you're not alone.
