REALLY, no help??

sweazlemon · Jul 22, 2020

I am amazed at the success stories and dissapointed at my own experience with Weber. I can not keep mine going, I just swapped out my 4th glow plug. Now I am having problems with my controller connecting, it is stuck in recover mode after a factory reset. How does anyone get satisfaction with this company? I just want it fixed or a swap out or my money back. Tired of the constant screwing with this thing. I just want a working unit.

Dassman5 · Jul 22, 2020

sweazlemon said:
I am amazed at the success stories and dissapointed at my own experience with Weber. I can not keep mine going, I just swapped out my 4th glow plug. Now I am having problems with my controller connecting, it is stuck in recover mode after a factory reset. How does anyone get satisfaction with this company? I just want it fixed or a swap out or my money back. Tired of the constant screwing with this thing. I just want a working unit.

I am sorry to hear of your predicament. It definitely sounds like a firmware or hardware issue rather than simply a software update/fix. I recently had to reboot twice ( power off/unplug and then back on) to get the new firmware to finish installing, but it eventually did so.

Have you checked Weber’s site to see if you have the latest versions of both?

Also, not sure about whether or not you are using an iOS device or an android, but early-on during my initial setup — that the IPad connection via Bluetooth worked far better at communicating than by my Android phone. (Not surprising given Weber’s preference for Apple.

Also found that I needed to “forget” the device on one ( iPad or phone) in order to use the other to communicate via Bluetooth during either software or hardware installs.

I doubt if any of my experience is relevant, and I understand the frustration of trying to contact Weber

sweazlemon · Jul 22, 2020

Thanks for the response. No, these answers do not address my issues, which go way further than just the communication issue, this just happens to be the latest in a long string of debacles with this unit. Just airing my frustrations, the only people that can help are Weber, and they are stuborornly avoiding the fix...Swapping this lemon with a new one or refunding my money.

tigermikie · Jul 22, 2020

Moral of the story. Sometimes it does pay to bitch a little.
Corners you will enjoy your SF.

sweazlemon · Jul 22, 2020

LOL. I thought I have been, but I am southern, so my momma told me to be nice. Guess it's time to ramp it up. Thanks.

KevinD · Jul 24, 2020

Have been thru all the typical SF problems and kept using the same email chain with CS. My latest a few weeks ago was a complaint about the recent $200 discount given what most of us originals have been thru. CS claimed upon approval, I would be getting a $200 credit on my card. Waiting to see.