Rickyjk619
Member
Don’t buy it right now
Question: For those who have the Weber and have used it how does it rate scale of 1 to 10?
- Thread starter Brian Vallotton
- Start date
Sabercoug
New member
This is a bit of a long post but I hope the info and my experience will help others. I assembled my EX4 last Saturday and first issue occurred when I could not update the software. I moved on to initiating burn-in. My smoker peaked at 525 degrees and despite everything I tried, it would not get past that temp. I called Weber support and spent about 2 hours on the phone troubleshooting. The rep was doing their best, had me email pics of auger, software version, etc and said they would follow-up on Monday.
I decided to put the smoker to use and cooked some chicken at 300. It held temp and performed well.
Monday: No call from rep so I called Weber. Talked to a different rep and spent about an hour on the phone re-hashing my issues. She was constantly putting me on hold to talk to supervisor. At the end, she said I needed to be at my smoker to test some stuff out. I was at work so we agreed that they would call me at 7:30 CST that night. Keep in mind their support is only there until 8 CST. I got home a little early so I called them at 7:15. Finally got someone on phone at 7:45. Noone called me at 7:30. Rep was not helpful and told me they would contact me the next day with solution. I asked to speak to supervisor. Supervisor was helpful and explained they had a meeting earlier about these issues and sounded like I needed a new controller. Told me to contact them next day for info.
Tuesday: Called and talked to another supervisor. Was told they would be sending me a new controller. Later in day I received email with shipping info. Controller was being overnighted.
Wednesday: Controller arrived while I was at work. I received call from supervisor to check and see if controller had arrived and if I had installed. I told her I had not. She said they made some updates to app and asked me to uninstall app and reinstall before swapping controllers. I got home from work and uninstalled app, turned on smoker, reinstalled app and after pairing it updated software! Issue #1 seemed to be resolved. I then fired up smoker to see if it would get to 600. It topped out at 550.
Thursday: I talked to supervisor and explained smoker still will not get to 600. (I'm in Texas, outside temp was 50-60). She said they would be sending me a new auger.
Friday: No shipping info from Weber so I contacted them. Talked to another supervisor, said it had not shipped yet and he would push it through. <1 hour later received shipping info. It was being overnighted.
Saturday: Received package. I was a little confused as they sent a full auger chute assembly. I read through the instructions and was even more confused as the instructions showed a one piece auger/chute. Pics attached. I decided to just separate the auger from the assembly, removed auger from my smoker and installed new auger. Pics attached show the 2 augers. Old one is on the left. Interesting to note on stickers old one says "Rev D" and new one says "Rev F". I cleaned out the smoker, pellet hopper, etc, then put everything back together. Fired it up and reached 600 degrees in <20 minutes!
So if you are having any temp issues, I highly recommend contacting Weber to get resolved. They are working through solutions to these issues.
I am very happy with my smoker so far and just tossed on some sausage and a turkey breast
I decided to put the smoker to use and cooked some chicken at 300. It held temp and performed well.
Monday: No call from rep so I called Weber. Talked to a different rep and spent about an hour on the phone re-hashing my issues. She was constantly putting me on hold to talk to supervisor. At the end, she said I needed to be at my smoker to test some stuff out. I was at work so we agreed that they would call me at 7:30 CST that night. Keep in mind their support is only there until 8 CST. I got home a little early so I called them at 7:15. Finally got someone on phone at 7:45. Noone called me at 7:30. Rep was not helpful and told me they would contact me the next day with solution. I asked to speak to supervisor. Supervisor was helpful and explained they had a meeting earlier about these issues and sounded like I needed a new controller. Told me to contact them next day for info.
Tuesday: Called and talked to another supervisor. Was told they would be sending me a new controller. Later in day I received email with shipping info. Controller was being overnighted.
Wednesday: Controller arrived while I was at work. I received call from supervisor to check and see if controller had arrived and if I had installed. I told her I had not. She said they made some updates to app and asked me to uninstall app and reinstall before swapping controllers. I got home from work and uninstalled app, turned on smoker, reinstalled app and after pairing it updated software! Issue #1 seemed to be resolved. I then fired up smoker to see if it would get to 600. It topped out at 550.
Thursday: I talked to supervisor and explained smoker still will not get to 600. (I'm in Texas, outside temp was 50-60). She said they would be sending me a new auger.
Friday: No shipping info from Weber so I contacted them. Talked to another supervisor, said it had not shipped yet and he would push it through. <1 hour later received shipping info. It was being overnighted.
Saturday: Received package. I was a little confused as they sent a full auger chute assembly. I read through the instructions and was even more confused as the instructions showed a one piece auger/chute. Pics attached. I decided to just separate the auger from the assembly, removed auger from my smoker and installed new auger. Pics attached show the 2 augers. Old one is on the left. Interesting to note on stickers old one says "Rev D" and new one says "Rev F". I cleaned out the smoker, pellet hopper, etc, then put everything back together. Fired it up and reached 600 degrees in <20 minutes!
So if you are having any temp issues, I highly recommend contacting Weber to get resolved. They are working through solutions to these issues.
I am very happy with my smoker so far and just tossed on some sausage and a turkey breast
I really like mine. I have had no grease fires, no startup issues, and do not think there is too much ash. Nothing is perfect but it seems like the temperature control is reasonable for pellet grills. The best part is the taste of the food and the incredible versatility of the grill. It is so easy to start and shutdown compared to my WSM or 22 inch kettle. In one short week I have made the best ribs and pulled pork I have ever made. I have also had reverse seared steaks burgers and lamb chops. So far I give it a 9 out of 10.
TechDadCO_dotcom
New member
I was able to get mine together yesterday. Super clear instructions for assembly and cautions at important parts (like installing the glow plug and ash box correctly). Got it all together in the garage and plugged it in. Installed the firmware update in about 20 minutes after pairing to the grill with Bluetooth. Once installed I shut down the grill per instructions and had a neighbor help move it to the backyard.
I followed the burn in instructions and although it took about 10 minutes to reach 150 degrees (I was a bit worried) it then rapidly warmed up to max 600 in 17 minutes total! (It was about 50 F in Denver yesterday). Held that temp for about 40 minutes and turned it down.
Last night I made burgers for the family as a first run. Turned out perfectly! I’ll post a full review soon on my website TechDadCO.com after I get a few more sessions under my belt! Overall quite impressed and zero issues so far. Final score out of 10 pending but initial session looks promising to completely replace my Weber Summit (and electric smoker box) with this more versatile grill.
I followed the burn in instructions and although it took about 10 minutes to reach 150 degrees (I was a bit worried) it then rapidly warmed up to max 600 in 17 minutes total! (It was about 50 F in Denver yesterday). Held that temp for about 40 minutes and turned it down.
Last night I made burgers for the family as a first run. Turned out perfectly! I’ll post a full review soon on my website TechDadCO.com after I get a few more sessions under my belt! Overall quite impressed and zero issues so far. Final score out of 10 pending but initial session looks promising to completely replace my Weber Summit (and electric smoker box) with this more versatile grill.
Attachments
- Thread Starter
- #20
Brian Vallotton
Active member
That's grate! Er, I mean Great! God bless and happy grilling!
TechDadCO_dotcom
New member
I had another successful night with some pork tenderloin so I decided to write up an early impressions review of the SmokeFire. Enjoy!
https://techdadco.com/2020/02/23/weber-smokefire-pellet-grill/
https://techdadco.com/2020/02/23/weber-smokefire-pellet-grill/
Rickyjk619
Member
Their sending me a auger assembly also but had no mention of a tech installation. They said it has installation instructions.
SmokeMeister
Active member
I had talked to them about 2 weeks ago before most people even got their grill, so I bet they didn't have the process fully set up and maybe they didn't realize how widespread the issue was going to be? Apparently it's pretty easy to swap, however I was working from home so I didn't get a chance to watch what the tech was doing or talk much with him after he was finished.Their sending me a auger assembly also but had no mention of a tech installation. They said it has installation instructions.
Create an account or login to comment
You must be a member in order to leave a comment
Create account
Create an account on our community. It's easy!
Log in
Already have an account? Log in here.
