Please help smokefire stuck on recovery mode

[Cuisto]

Hello,
Unable to reach weberm when I swith otn my smokefire, I have recovery mode on display. I trie to pair it but it freeze after pairing. Somebody could give me help on it??

 

[Michael]

Hello,
Unable to reach weberm when I swith otn my smokefire, I have recovery mode on display. I trie to pair it but it freeze after pairing. Somebody could give me help on it??

I have the same issue today

 

[Bruno]

That sucks, keep us updated.

 

[Michael]

That sucks, keep us updated.

Once I was able to update the Weber Connect app I was able to connect to my grill. The app started to update the software and the grill came back to life.

 

[AHoneyman]

Unfortunately, that appears to be a software issue. It tries to update and you try to do something else. Notification of the user of new software needs to be better than a freeze.

 

[Craig]

I had that issue
What i had to do was forget this device then repair. Then when i scrolled down the update was in progress
I put the new update in last Friday
Haven't cooked with it and all functions worked fine an did what they said

 

[Michael]

I found that my issue was related to the software update: It didn't take properly. I had to delete the app and make sure the app was updated. Once I had the newest addition of the app my controller updated. Unfortunately however, I'm still having issues. It appears that the new software updated but the firmware did not. I'm currently waiting to hear back from Weber.

 

[Cuisto]

Hello,
Finally I reach weber, I will have a new controller and 3 pellet bags because the several problems I had... Cross fingers