ponsholm
New member
BrettJa; If JB207 does not take you up on that, I'll raise my hand. The motor/auger assembly has been on back order for almost 2 months and I still can't use my grill.
Motor Failure (E7)
- Thread starter JB207
- Start date
BrettJA
Member
Well I'll give him till noon my time to respond, If not it's yoursBrettJa; If JB207 does not take you up on that, I'll raise my hand. The motor/auger assembly has been on back order for almost 2 months and I still can't use my grill.
BrettJA
Member
Sound good?
BrettJA
Member
Yours if ya want itBrettJa; If JB207 does not take you up on that, I'll raise my hand. The motor/auger assembly has been on back order for almost 2 months and I still can't use my grill.
ponsholm
New member
Yep, sent pm
notquitestr8t
New member
I got the motor failure error and have the same sad story. That was 13 days ago. I was told the part was under warranty and I would receive a new motor in "7 to 10 days". Well, the rep I talked to failed to place the order. I called again and this rep said he would forward the case to the correct department and I would receive an order number to track by end of day. Of course, that didn't happen either. 7 to 10 days is now going on 14. Good thing I'm not hosting for the holiday.
Thanks for letting me vent.....
BrettJA, if you still have that part, I'd be interested.
Thanks for letting me vent.....
BrettJA, if you still have that part, I'd be interested.
BrettJA
Member
Still have it
notquitestr8t
New member
I received a new motor under warranty today and replaced the existing motor and put it all back together. It is working fine. However, they sent me the entire assembly (motor and chute) and not just the motor. Replacing the entire assembly requires complete removal of the pellet hopper. Lots of extra work.
Did anyone else with this issue get the entire assembly? Do I really need to replace the chute too?
Did anyone else with this issue get the entire assembly? Do I really need to replace the chute too?
Agreed if you have the original 2 piece chute 100% replace it. If not, odd they sent a new chute as well.
OGauge4Me
Active member
- Joined
- Mar 30, 2021
- Messages
- 97
- Reaction score
- 104
- Location
- 20716
- Grill
- Smokefire EX6, 22in WSM, Grill Cart with Weber Kettle
Received the E7 error message last Monday and finally had time to deal with the corrective actions. Did all the steps requested on the website and still not fixed. Sent a message to Weber today. I think the warranty for the motor expired in March of 2024. We shall see if Weber will replace the motor. I have not been able to find just the motor anywhere online. I only found one place that has the motor, and they have the entire assembly W/chute for $174 plus shipping. Glad I have a Kettle, WSM and a gasser as back up grills.
Hopefully they’ll send you one. They told me mine was out of warranty but still sent me a new motor few months ago.
I got an email today that a new motor for me would be $189 and change “plus tax and shipping”. That seems ridiculously high for a motor. I guess I got mine in January of 2021.
ponsholm
New member
Sigh...
