Keeps Going Into Shutdown Mode During A Cook (But With No Indication On The Display Or App It Has)

[rwhapham]

The thermocouple should be in the tip.

That's what I was hoping, but I didn't find any definitive info about that. But it makes sense that it would be.

 

[AHoneyman]

Just pop it in the smoke vent.

 

[JpsBBQ]

There is a notch on the top right hand side of the lid. This notch is designed specifically for the routing of temp probe wiring. Works great.

 

[rwhapham]

It wasn't a matter of wire routing. I think it was because a huge flare up during a burger cook exposed the probe wire to too much heat for too long. My understanding is that there's a limit that these things can withstand. And Weber certainly asks you to be protective of the area where the wire crimps to the probe. So I was wanting to keep that area outside the cook chamber. Again, this is all speculation and my old probe may have gone off the rails for any number of other reasons.

 

[goodman]

3 out of the 4 last cooks, it has gone into shutdown mode during the cook with no indication on the display that it has, just my recognition of the fan noises of when shutdown mode is occurring. The temperature displayed remains at the temperature you set it, so you'd normally assume it is working, but clearly from the fan noise I know what is happening. The only way to confirm it visually is to power it off and back on and then the screen tells you shutdown mode has been detected and leave it for 15 minutes to finish.

Last night was the worst it has happened, was doing something that should take close to 3 hours to cook normally and took closer to 5 hours (family around all waiting patiently, a bit embarrassing) It shut itself down 3 times during the one cook. Have no idea why this has become a reoccurring problem, software, firmware, sensors? But it's getting really annoying now.

I did manage to save the meal yesterday, but making people wait an extra 2 hours for food when everybody is hungry isn't ideal. The day before I was doing Burgers, and mushroom & onions at 600F on a plancha when it decided to shutdown halfway through the cook, but with 20 minutes of shutdown and 20 minutes start up halfway through the cook, that food was all wasted and no spares so had to sort something else out for 6 people at very short notice. I could have finished it indoors, but trying to solve it mode kicked in & it was too late to retrieve the situation once I'd realised it was all too late to do so

Same exact thing was happening to me on my brand new SmokeFire. Support had my do a reset and setup from scratch but the issue persisted. They then sent a new controller which I installed but the issue persisted, so they had me reset that controller, but the issue persisted. They finally ran out of options. Basically having to babysit and reboot every hour makes for a useless pellet grill so back it went to Amazon.

 

[whoareya]

Same exact thing was happening to me on my brand new SmokeFire. Support had my do a reset and setup from scratch but the issue persisted. They then sent a new controller which I installed but the issue persisted, so they had me reset that controller, but the issue persisted. They finally ran out of options. Basically having to babysit and reboot every hour makes for a useless pellet grill so back it went to Amazon.

That doesn't sound hopeful already replaced the controller about 10 months ago. Got to wait 7-10 days (about 6 so far) for Weber UK to reply to queries. Being using the Pit Barrel in the meantime as can't rely on the Smokefire at the moment tbh

 

[Dassman5]

I know you are asking Whoareya but I personally never turn it on without an air probe.

Same here…

 

[Differentdrummer]

3 out of the 4 last cooks, it has gone into shutdown mode during the cook with no indication on the display that it has, just my recognition of the fan noises of when shutdown mode is occurring. The temperature displayed remains at the temperature you set it, so you'd normally assume it is working, but clearly from the fan noise I know what is happening. The only way to confirm it visually is to power it off and back on and then the screen tells you shutdown mode has been detected and leave it for 15 minutes to finish.

Last night was the worst it has happened, was doing something that should take close to 3 hours to cook normally and took closer to 5 hours (family around all waiting patiently, a bit embarrassing) It shut itself down 3 times during the one cook. Have no idea why this has become a reoccurring problem, software, firmware, sensors? But it's getting really annoying now.

I did manage to save the meal yesterday, but making people wait an extra 2 hours for food when everybody is hungry isn't ideal. The day before I was doing Burgers, and mushroom & onions at 600F on a plancha when it decided to shutdown halfway through the cook, but with 20 minutes of shutdown and 20 minutes start up halfway through the cook, that food was all wasted and no spares so had to sort something else out for 6 people at very short notice. I could have finished it indoors, but trying to solve it mode kicked in & it was too late to retrieve the situation once I'd realised it was all too late to do so

Check the plug where it mates into the grill, make sure it is fully seated, with no strain.

 

[whoareya]

Worked ok for a start-up 30 minutes cook and shut down afterwards. Yay

 

[SillyRabbit]

Similar situation today. 7hrs into a brisket cook with no issues. Had just wrapped and put back on. Checked the app and it won't connect. A very common issue. I go to the smoker and no fan. The display shows no errors. I switch it off and on and it doesn't say anything about not properly shutdown. Grill temp shows 110. I reset target to 275 and its been acting normal for the last hour. With the exception that I can't use the app. Tried clearing cache and data, forgetting device... just won't pair.
This grill cooks great, but has been a constant struggle since day 1. I've already replaced 1 controller. Do all pellet grills have these issues or is Weber just incompetent on the technical side?

 

[SillyRabbit]

Well, 2 hrs later and same shit. Check the grill and no fire, no fan, no warnings. Turned off and on. Did factory reset and repaired app. App working, finds wifi but won't connect.

 

[whoareya]

Tried to tell me its the Augur causing it and I should replace it again. Told them don't think so as that wouldn't cause the controller to freeze at set temp imho. See what they say next

 

[Mikel]

3 out of the 4 last cooks, it has gone into shutdown mode during the cook with no indication on the display that it has, just my recognition of the fan noises of when shutdown mode is occurring. The temperature displayed remains at the temperature you set it, so you'd normally assume it is working, but clearly from the fan noise I know what is happening. The only way to confirm it visually is to power it off and back on and then the screen tells you shutdown mode has been detected and leave it for 15 minutes to finish.

Last night was the worst it has happened, was doing something that should take close to 3 hours to cook normally and took closer to 5 hours (family around all waiting patiently, a bit embarrassing) It shut itself down 3 times during the one cook. Have no idea why this has become a reoccurring problem, software, firmware, sensors? But it's getting really annoying now.

I did manage to save the meal yesterday, but making people wait an extra 2 hours for food when everybody is hungry isn't ideal. The day before I was doing Burgers, and mushroom & onions at 600F on a plancha when it decided to shutdown halfway through the cook, but with 20 minutes of shutdown and 20 minutes start up halfway through the cook, that food was all wasted and no spares so had to sort something else out for 6 people at very short notice. I could have finished it indoors, but trying to solve it mode kicked in & it was too late to retrieve the situation once I'd realised it was all too late to do so

My brand new ex4 2nd Gen same crap, used 5 times, 3 out of 5 terrible, kept dropping temp then come screaming back with a temperature variation of 350 degrees, burnt my brisket - bastards!!! I'm fighting back n forth in emails about this junk, 1 week of email before someone called, took Amazon 5 mins issue me total replacement smoker!! TERRIBLE CUSTOMER SERVICE

 

[Mikel]

The thermocouple should be in the tip.

Their probe is 1) over a metal lip, not anywhere near the inside(ambient) temp, I use inkbird and an oven thermometer at different positions for more accurate temp