SmokeMeister
Active member
I have a hard time reconciling in my mind that we are dealing with the same company. Maybe one of the better customer service experiences I've had vs a complete silence for you. It absolutely does not excuse them, but I wonder if they are just swamped with calls/emails? If that's the case, at least respond and say we got your email and we value your patience while we work though a higher than normal email volume. I really hope they come through for you and this doesn't sour you to the company for the future.I emailed Weber going on 4 days ago and have yet to receive a reply. I refused shipment, told SEKO I was not accepting delivery, and that I had emailed Weber on Sunday, Monday, Tuesday. It is acknowledged on my SEKO tag that I have refused shipment. In the meantime Weber is SILENT. So a few minutes ago I informed them that I will be dealing with VISA from this point forward and that at first I felt sorry for them, and NOW I just don't care.