I’ve officially pulled the plug

I emailed Weber going on 4 days ago and have yet to receive a reply. I refused shipment, told SEKO I was not accepting delivery, and that I had emailed Weber on Sunday, Monday, Tuesday. It is acknowledged on my SEKO tag that I have refused shipment. In the meantime Weber is SILENT. So a few minutes ago I informed them that I will be dealing with VISA from this point forward and that at first I felt sorry for them, and NOW I just don't care.
I have a hard time reconciling in my mind that we are dealing with the same company. Maybe one of the better customer service experiences I've had vs a complete silence for you. It absolutely does not excuse them, but I wonder if they are just swamped with calls/emails? If that's the case, at least respond and say we got your email and we value your patience while we work though a higher than normal email volume. I really hope they come through for you and this doesn't sour you to the company for the future.
 
Ok, what does anyone know about the Cuisanart Woodcreek pellet grill? Is this another too good to be true grill?
I would stay away from cuisinart pellet grills. That new line at Walmart is much more about bells and whistles than a solid performing cooker. Cuisinart is also basically a private label brand for Walmart, you'd be much better off going with an established brand. There are several other pellet grills that can get hot enough to properly grill.
 
I would stay away from cuisinart pellet grills. That new line at Walmart is much more about bells and whistles than a solid performing cooker. Cuisinart is also basically a private label brand for Walmart, you'd be much better off going with an established brand. There are several other pellet grills that can get hot enough to properly grill.
I second that. I will never buy a Cuisinart grill again. I replaced a Cuisinart gas grill with a Weber Genesis II a couple of years ago. The Cuisinart appeared to be well-built but barely even lasted three seasons – plus finding parts was nearly impossible. That was a big reason that I replaced it with a Weber gas grill; they're well-built and I can find damn near any part on the shelf at Home Depot.

I'm seriously looking at a Traeger Pro 780 again. I like RecTec but there are no Ontario dealers that sell them. I could have one shipped it to Port Huron, MI and drive two hours to pick it up, but by the time I do all of that, with the exchange on the dollar and the Duty, it's too much money. Plus no local dealer should I need parts or have problems.

Update: I ordered the Traeger Pro 780. I pick it up on Saturday. I'm a fan of Weber's kettles and gas grills, but I have zero confidence in their pellet grill. Sadly, many problems appear to be design issues, not manufacturing flaws. In any case, as far as I'm concerned the unit does not work as advertised. I really hope that they own this and look after everyone.
 
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