EX6 cools down when setting to 500 degrees.

[Goneincognito]

So you have a Gen1 assembly?

 

[OGauge4Me]

So you have a Gen1 assembly?

The unit is a Weber Gen 2 purchased this past March. Enclosed is a pic of the damage to the auger and backing plate.

 

[rexster314]

The unit is a Weber Gen 2 purchased this past March. Enclosed is a pic of the damage to the auger and backing plate.

So the auger rod broke?

 

[OGauge4Me]

So the auger rod broke?

No. The base of the auger and the auger mounting faceplate that attaches to the auger motor both scarred. Like a main crank bearing in an automobile motor.

 

[Goneincognito]

The unit is a Weber Gen 2 purchased this past March. Enclosed is a pic of the damage to the auger and backing plate.

Im confused.. Why did you need to remove the whole lot and not just the auger?

 

[bbqking]

I think the motor, chute, and auger all come as one thing.

 

[Goneincognito]

That's what gets me...
It's already got Gen2 parts so the whole thing wouldnt need replacing.

 

[OGauge4Me]

Im confused.. Why did you need to remove the whole lot and not just the auger?

Because the Pellet Chute cannot be removed without taking off the pellet hopper, I tried.

 

[OGauge4Me]

I think the motor, chute, and auger all come as one thing.

Nope they are 3 separate parts. Weber sent the chute and auger, so I replaced both. SOP for problem resolution with a manufacture. Took me close to 4 weeks to get the EX6 up and running properly. On the bright side I used my WSM, and Kettle more this last month than in the previous 8 months. I also have a better understanding how the EX6 really works, and I received 2 bags of pellets. I was impressed with the Weber support and how quickly the problem was solved. Some may argue the time length but having been in the service industry all my career I was totally satisfied.

 

[OGauge4Me]

That's what gets me...
It's already got Gen2 parts so the whole thing wouldn't need replacing.

That was my thoughts too, but after seeing the scoring on the two parts I understand the wisdom of sifting the pellets before going into the hopper. Only time will tell if it is worth the effort. The Weber tech also recommended a deep cleaning every 20 hours, and I will stick to that although it will be kind of hard seeing that yesterday I did a 14-hour pork butt cook and today will be cooking two spatchcocked chickens. I do use a drip pan to collect the rendered fat. Pic of pork butt.

 

[Goneincognito]

So you replaced the lot because that's what they sent you when just the motor and all that was needed?

 

[OGauge4Me]

So you replaced the lot because that's what they sent you when just the motor and all that was needed?

The motor was not replaced. I was sent and replaced the auger, auger backing plate, and the auger chute.

 

[Goneincognito]

Either way, you replaced the chute when it wasn't necessary?

 

[OGauge4Me]

Either way, you replaced the chute when it wasn't necessary?

I do not know for sure. I would say yes but when you deal with the manufacture you do as they ask if you want to solve the problem. Did I put everything back together with the old chute and try it out? No, the hopper is a pain to remove and replace,

 

[OGauge4Me]

Just a follow up. The repair worked and I no longer have the issue. I usually do three or more cooks per week on the EX6. Cooking 2 racks of ribs today.