Ex4

[Goneincognito]

Im certain it’s the manner in which he “asked” for help. I’m more than willing to help non-ah0!es.
I totally understand peoples frustration with this product and many others. Truth is they are finicky and all brands have an assortment of issues that the lay person might think are unacceptable. Some people are just way too abrasive and I’ll act in kind.

Exactly..
More than happy to help but sometimes people do not make that very easy.

 

[Barkley]

You guys need to chill a little. Some of us got great smokers and others have issues.
I feel like being mechanically inclined and a bit of a tech geek has given me a huge advantage over many SmokeFire owners, I’m always looking to help others get on the right path.

That being said we have had our share of nutters on here so it’s understandable to question intentions of some of the posters.

Bruno I stepped back for a bit, for obvious reasons, but thank you for bringing some sanity to the forum.

FTR I didn't come here asking for help - I knew the grill was bricked up by a faulty coding update, and that the only meaningful help I was going to get was going to come from Weber via a controller replacement. I vented a bit - with good reason, because Weber has under-resourced a known fault, leaving customers like me hanging. What's more, as of today my brand new grill will be inoperable until at least November 18th, which will make it 6 full weeks of having a brand new inoperable grill. Quite frankly, the situation sucks. When dealing with Weber, the people have been nice when I finally get to them, but as a company they delayed the situation until their SAP transition meant they couldn't do anything. It's what made a bad situation worse.

So you're right - some people get good ones, some people get bad ones. I clearly got a bad one, and got it in a transitional bad time - but I still believe that I'll get a good smoker once fixed. Responses of 'accept your responsibility' and 'go get a gas grill' kinda miss the point. If you bought a brand new car and it didn't restart in your driveway for 6 weeks, you'd be livid with good reason. 'But you turned your car on' is not an appropriate response.

 

[Goneincognito]

Bruno I stepped back for a bit, for obvious reasons, but thank you for bringing some sanity to the forum.

FTR I didn't come here asking for help - I knew the grill was bricked up by a faulty coding update, and that the only meaningful help I was going to get was going to come from Weber via a controller replacement. I vented a bit - with good reason, because Weber has under-resourced a known fault, leaving customers like me hanging. What's more, as of today my brand new grill will be inoperable until at least November 18th, which will make it 6 full weeks of having a brand new inoperable grill. Quite frankly, the situation sucks. When dealing with Weber, the people have been nice when I finally get to them, but as a company they delayed the situation until their SAP transition meant they couldn't do anything. It's what made a bad situation worse.

So you're right - some people get good ones, some people get bad ones. I clearly got a bad one, and got it in a transitional bad time - but I still believe that I'll get a good smoker once fixed. Responses of 'accept your responsibility' and 'go get a gas grill' kinda miss the point. If you bought a brand new car and it didn't restart in your driveway for 6 weeks, you'd be livid with good reason. 'But you turned your car on' is not an appropriate response.

While my thoughts on the whole situation still stand, thanks for taking the time to calmly explain where you are at as it clears some things up.
If this was how you had introduced yourself to the group, you may have been met with a warmer reception.

 

[Barkley]

While my thoughts on the whole situation still stand, thanks for taking the time to calmly explain where you are at as it clears some things up.
If this was how you had introduced yourself to the group, you may have been met with a warmer reception.

My friend in upstate NY said yesterday that he wants to smoke a prime rib roast. I said wait 3 weeks then we can compare.

I'm still holding out hope that, when finally fixed, this grill will be awesome. But holy shit has this been an ordeal.

How I introduced myself was as an unhappy customer. I'm still going to have a product that doesn't work for 2 more weeks, so that's the timeline for change.

 

[abmet]

The app update process has lot of room for improvement. It’s better than was but still not great. I’d be unhappy if couldn’t use my brand new grill for multiple weeks. I had to get a new controller after year and a half or so and luckily they got it to me pretty quickly but still unfortunate when impacts plans for meals. I love my SmokeFire but I’ve had to replace a lot myself fan, controller, motor, auger and auger chute, bracket hangers, fire pot grate, and heat deflector already. Weber has been great shipping me parts and usually quick and I kind of enjoyed installing them, but still concerned about when they stop providing replacements for free.

 

[JpsBBQ]

My friend in upstate NY said yesterday that he wants to smoke a prime rib roast. I said wait 3 weeks then we can compare.

I'm still holding out hope that, when finally fixed, this grill will be awesome. But holy shit has this been an ordeal.

How I introduced myself was as an unhappy customer. I'm still going to have a product that doesn't work for 2 more weeks, so that's the timeline for change.

I won’t do a low and slow prime rib on my Smokefire again as the first one was way too Smokey for me. I much prefer the Traeger for that particular cook. That’s about the only one like better on the Traeger. Just not a fan of Smokey prime rib. Smokey brisket, pork butt and ribs, sure. It cooked it perfectly by just too much smoke flavor for my tastes.

 

[MackeyC34]

I won’t do a low and slow prime rib on my Smokefire again as the first one was way too Smokey for me. I much prefer the Traeger for that particular cook. That’s about the only one like better on the Traeger. Just not a fan of Smokey prime rib. Smokey brisket, pork butt and ribs, sure. It cooked it perfectly by just too much smoke flavor for my tastes.

 

[MackeyC34]

Do you think the charcoal pellets would yield a less smokey flavor? I have a bag of those and have used a time or two, but for burgers and a steak, nothing like a prime rib.

 

[JpsBBQ]

Do you think the charcoal pellets would yield a less smokey flavor? I have a bag of those and have used a time or two, but for burgers and a steak, nothing like a prime rib.

For me it’s just the low temps. I like to slow roast my prime rib so I can achieve a perfect edge to edge medium rare. The only way to achieve this is 225-250 the whole way. I don’t mess with a sear at all. Neither before or after the roast. The sear will always yield a grey band around the perimeter where the high heat overcooks the edges. I used to do the forward sear or the revers sear, but no longer.

The Smokefire just puts out way more smoke than other pellet cookers. I like a very clean flavor with prime rib. Others may prefer different. I love the hint of smoke I get on burgers and steaks, but those I cook at higher temps for much shorter durations.

I know there are plenty of folks who like heavy smoke on everything, but im not one of them. Personal preference.

 

[MackeyC34]

For me it’s just the low temps. I like to slow roast my prime rib so I can achieve a perfect edge to edge medium rare. The only way to achieve this is 225-250 the whole way. I don’t mess with a sear at all. Neither before or after the roast. The sear will always yield a grey band around the perimeter where the high heat overcooks the edges. I used to do the forward sear or the revers sear, but no longer.

The Smokefire just puts out way more smoke than other pellet cookers. I like a very clean flavor with prime rib. Others may prefer different. I love the hint of smoke I get on burgers and steaks, but those I cook at higher temps for much shorter durations.

I know there are plenty of folks who like heavy smoke on everything, but im not one of them. Personal preference.

Good info - thanks!