Early Thanksgiving with the family!

[OILBOY1162]

I can’t say enough about Weber support. Was one of the early purchasers of the Smokefire EX-6. Had a problem mid year with auger failure. In the end, they sent me a complete brand new EX-6! Second smoke in and got a thermocouple E8 error last week. Told them my tale of whoa about today being early Thanksgiving for 13 1/2(grandson). They overnighted new part and this is the result!
Thank you,Weber!

 

[bbqking]

Weber is pretty good. Sometimes you can get someone that doesn’t know anything…but it will eventually get escalated to someone that’s knows what’s going on.

 

[Dalwhinnie]

I can’t say enough about Weber support. Was one of the early purchasers of the Smokefire EX-6. Had a problem mid year with auger failure. In the end, they sent me a complete brand new EX-6! Second smoke in and got a thermocouple E8 error last week. Told them my tale of whoa about today being early Thanksgiving for 13 1/2(grandson). They overnighted new part and this is the result!
Thank you,Weber!

Thermo coupler and 2 smoking turkeys, Weber support at their best!