I saw this posted on Reddit that the person said tech support told them. Just sharing as I haven’t attempted and have no need to at this point.
Step one: Hold the three buttons to the right of the dial with one hand while unit is on.
Step Two: Power off the unit at the main power switch beside the power cord while continuing to press the three buttons.
Step Three: While STILL holding the three buttons power the EX back up with the power switch.
When the grill powers up you will see "Recovery Mode" on the screen. Pair with your iphone (or device) and re-download the firmware update, and then re-pair your device again.
Step one: Hold the three buttons to the right of the dial with one hand while unit is on.
Step Two: Power off the unit at the main power switch beside the power cord while continuing to press the three buttons.
Step Three: While STILL holding the three buttons power the EX back up with the power switch.
When the grill powers up you will see "Recovery Mode" on the screen. Pair with your iphone (or device) and re-download the firmware update, and then re-pair your device again.
