Smoke fire won’t light

[Weber_Guest]

The glow plug does not get hot, so I don’t get any heat or smoke

 

[Goneincognito]

Make sure it's grounded well.

 

[childjulia]

Call customer service

 

[Goneincognito]

Call customer service

And not troubleshoot first?

 

[JpsBBQ]

I’m 99% sure it’s not fully seated in its socket. Very common issue.

 

[TJM]

I agree with the others. Glow plug not grounding out.

 

[Michael]

I'm having the same issue today. I just changed the glow plug and made sure that it was glowing before the pellets started to drop. I'm not sure but i think the auger is running slower than it should... is this possible? it is moving but seems very slow.

 

[JpsBBQ]

Only other issue is the auger can get packed with dust and or slightly damp pellets. I’ve had both over the last 3+ years. It’s fairly rare, but it happens. The dust from multiple pellet bags eventually gets down to the bottom of the chute. I usually just dump the pellets and vac out the top of the auger. Others will completely remove the auger. If it’s not lighting with a hot glow plug I’m very confident this is your issue.