E10 error

[Nuut]

I just bought a Searwood 600. The burn in and first batch of pork butt everything worked great the next day I tried to use it and it threw a E10 error every time I tried to start it. I would get to temp (250 deg.) and it would shut down on E10. I returned the smoker and got a replacement and the exact same thing happen to the replacement. Anyone else have problems like this?

 

[Bruno]

What’s the code saying the issue is?

 

[Nuut]

Improper shutdown which seems silly since I am not shutting it down. I finally got ahold of someone at Weber and it sounds like it’s a known defect on a batch of smokers. I need to call another number tomorrow with my serial number and they are going to mail me a part.

 

[Bulkman]

Improper shutdown which seems silly since I am not shutting it down. I finally got ahold of someone at Weber and it sounds like it’s a known defect on a batch of smokers. I need to call another number tomorrow with my serial number and they are going to mail me a part.

All updates to firmware done?